Terms of sale and use
Last updated: September 23, 2026.
This is a translation provided for convenience. The French version prevails.
These general terms of sale and use (the "Terms") govern the subscription to and use of the Hirify service (the "Service") published by Hirify SAS, a simplified joint-stock company registered with the Lyon Trade and Companies Register under number 991 477 951, with its registered office at 12 rue de la Part-Dieu, 69003 Lyon, France ("Hirify"). The "Customer" is the legal entity or professional subscribing to the Service; "Users" are the people to whom the Customer gives access.
The Service is reserved for professionals acting within their business activity. The provisions of the French Consumer Code, including the right of withdrawal, do not apply. Creating an account or signing a quote constitutes acceptance of the Terms. Special conditions agreed in writing (quote, order form, contract) prevail over the Terms in case of conflict. The Customer's general purchasing conditions do not bind Hirify unless agreed in writing.
Part A · Terms of sale
1. Description of the Service and plans
Hirify is an online software platform (SaaS) supporting recruitment: interview recording and transcription, AI-assisted analysis and summaries, connection to the Customer's applicant tracking system (ATS), search and a conversational assistant over the Customer's talent pool, and interview templates. The Service is offered in several plans (notably Starter, Hub and Volume) whose content and current prices are shown on the Pricing page and in the Subscription area of the application. The Starter plan can be subscribed online. The Hub and Volume plans are opened after a discussion with Hirify, on the basis of a quote or order form.
2. Free trial
The Starter plan can be tried free of charge for 14 days, without registering a payment method. The trial gives access to Starter features only. No payment is taken during the trial. If a payment method is registered before the trial ends, the Starter subscription starts at the end of the trial on the chosen billing cycle. Otherwise, the subscription is paused at the end of the trial and access to the Service is suspended. Hirify may end a trial in case of abusive use.
3. Prices
Prices are stated in euros excluding taxes, per seat (active User) and per month, with VAT at the applicable rate charged in addition. Annual subscriptions benefit from the displayed annual price, billed once for the year. The price of quoted plans is that of the accepted quote. Hirify may change its prices; any change is notified to the Customer before it applies, takes effect only from the next subscription period, and a Customer who refuses it may terminate before that renewal date.
4. Billing and payment
Subscriptions taken out online are payable in advance, at the start of each period (month or year), by bank card through our payment provider Stripe. Invoices are available in the billing portal accessible from the application. Quoted plans are payable under the terms of the quote and, failing that, within 30 days of the invoice date.
Seats added during a period are charged at the amount shown before confirmation. Removing a seat gives rise to no refund or credit for the current period.
In accordance with Articles L441-10 and D441-5 of the French Commercial Code, any late payment automatically incurs late-payment penalties at a rate equal to three times the French statutory interest rate, plus a fixed recovery-cost indemnity of €40 per invoice, without prejudice to additional compensation upon proof.
5. Non-payment and suspension
If a payment fails or an invoice is unpaid when due, Hirify informs the Customer and asks for settlement. If payment is not made within the period stated in that reminder, Hirify may suspend access to the Service until full payment, without prejudice to its right to terminate the contract. Suspension does not entail deletion of the Customer's data, which remains subject to Article 16.
6. Term, renewal and termination
The subscription is concluded for the chosen period (monthly or annual) and renews automatically for an identical period unless terminated. The Customer may terminate at any time from the Subscription area of the application (or in writing for quoted plans); termination takes effect at the end of the current period, with no pro-rata refund. An annual subscription therefore commits the Customer for the year that has begun.
Either party may terminate the contract by operation of law in the event of a serious breach by the other party that is not remedied within 30 days of formal written notice. The consequences of the end of the contract for data are described in Article 16.
Part B · Terms of use
7. Accounts and access
The Customer appoints administrators who manage Users, their roles and integrations. Each access is personal. The Customer is responsible for the confidentiality of credentials, for their use, and for the settings made by its administrators. It informs Hirify without delay of any unauthorized use.
8. Acceptable use
The Customer undertakes to use the Service fairly and lawfully. The following are prohibited in particular: sharing one access among several people, automated data extraction, attempted unauthorized access, introducing unlawful or malicious content, circumventing technical limits, and any use for discriminatory purposes within the meaning of Article L1132-1 of the French Labour Code.
9. Interview recording and informing candidates
The Customer alone is responsible for the decision to record an interview. Before any recording, it ensures it has a legal basis and informs the people recorded of the recording, the transcription and the AI analysis. Hirify provides the technical means of recording and does not collect consent from the people recorded. Depending on the channel used, the Service may display no information notice to the person recorded (notably for telephony and on the self-recording page); the Customer must then inform them by its own means. Hirify makes information notice templates available to the Customer.
10. Artificial intelligence and human decision
The Service provides decision support. An interview analysis produces a structured profile, an overall assessment and points of attention, with no overall numeric score for the candidate. Profile search (Sourcing), for its part, scores each candidate from 0 to 100 on several criteria defined by the Customer, aggregates these scores into a weighted score that orders the list and groups candidates into tiers; this score appears in the CSV export of the results. This processing constitutes profiling within the meaning of Article 4 of the GDPR. Hirify takes no decision about any candidate: the hiring decision, and any action taken on the results, rest with the Customer, which exercises effective human oversight and does not base a decision producing legal effects on, or significantly affecting, a candidate solely on automated processing (Article 22 of the GDPR).
By default, the summary and the evaluation are sent to the Customer's ATS only at a User's initiative. Certain automatic writes to the ATS (summary tags, filling in empty fields, automatic publication of the summary) are disabled by default; their activation by a Customer administrator is the Customer's responsibility.
AI-generated content may contain errors or inaccuracies, for example in attributing statements to a speaker. The Customer checks results before relying on them. Upon request, Hirify provides the Customer with the documentation useful for informing candidates and for its own obligations under the GDPR and the European regulation on artificial intelligence.
11. Availability, maintenance and support
Hirify uses reasonable means to ensure access to and continuity of the Service, under a best-efforts obligation. The Service may be interrupted for maintenance; Hirify endeavors to schedule maintenance outside business hours and to inform Customers in advance, except in emergencies related to the security or continuity of the Service. No quantified service level applies unless provided for in special conditions. Support is available by email and by chat from the application.
Hirify is not liable for interruptions or malfunctions attributable to elements outside its control, notably the ATS, videoconferencing platform, calendar or carrier chosen by the Customer, and the Customer's equipment and network.
12. Intellectual property and license
Hirify retains all intellectual property rights in the Service, its software, document templates and content. Hirify grants the Customer, for the term of the subscription and within the limit of subscribed seats, a non-exclusive, non-transferable right to use the Service for its internal needs. Copying, decompiling, reverse engineering outside the cases permitted by law, and reselling or making the Service available to third parties are prohibited in particular.
Part C · Data
13. Customer data
The Customer remains the owner of the data it enters into the Service or has the Service produce (recordings, transcripts, summaries, data imported from its ATS). It grants Hirify the right to process such data solely to provide the Service. Hirify does not use Customer data to train artificial intelligence models.
14. Hirify as processor (Article 28 GDPR)
For personal data processed in the Service on behalf of the Customer, notably candidate data, the Customer is the controller and Hirify acts as processor. This article and Article 16 constitute the processing contract required by Article 28 of the GDPR. They are detailed in the data processing agreement (DPA) and its annex listing sub-processors, provided on request at rgpd@hirify.fr, which prevail in case of conflict.
The subject matter of the processing is the provision of the Service, for the term of the contract. It consists of recording, transcribing and analyzing interviews, synchronizing data from the Customer's ATS and enabling search across its talent pool, for the Customer's recruitment purposes. The data subjects are candidates, Users and other interview participants. The data processed includes identification and contact data, CVs and career histories, audio recordings, transcripts, analyses and summaries, data imported from the ATS, and calendar and telephony metadata. Special categories of data may be spontaneously disclosed by a candidate during an interview.
Accordingly, Hirify:
- processes the data only on documented instructions from the Customer, consisting of the Terms, the Service settings and any special conditions, and informs the Customer if an instruction appears to infringe the regulations;
- ensures that people authorized to process the data are bound by confidentiality;
- implements appropriate technical and organizational security measures, described on the Trust & security page;
- uses sub-processors, which the Customer authorizes generally; Hirify informs the Customer of any intended addition or replacement with 30 days' notice, during which the Customer may raise a reasoned objection; Hirify imposes equivalent data protection obligations on those sub-processors and remains liable to the Customer for their performance;
- assists the Customer, insofar as possible, in responding to data subject requests, carrying out an impact assessment and meeting its security obligations;
- notifies the Customer of any personal data breach within 48 hours of becoming aware of it;
- makes available to the Customer the information needed to demonstrate compliance with these obligations and allows audits, on documents or by questionnaire at any time, and on site or remotely at most once a year, with 30 days' notice and at the Customer's expense unless a breach is established.
Some sub-processors carry out processing outside the European Union or are established outside the Union; this processing falls under Chapter V of the GDPR, with the applicable mechanism specified in the DPA annex. The main sub-processors and their locations are listed on the Trust & security page.
15. Data processed by Hirify on its own behalf
Hirify processes, as controller, the User data needed to manage accounts, billing and support and to measure use of the Service, under the conditions described in the privacy policy.
16. Return and deletion of data
At the Customer's request, and at the latest at the end of the contract, Hirify makes the data processed on its behalf available within 30 days, as a structured export of metadata and text content together with the source audio files. After confirmed return or, failing a request, on expiry of that period, the data is deleted from production systems within 30 days and a certificate of destruction is provided to the Customer on request. Deleted data remains in encrypted backups until they expire through rotation, at the latest 30 days after the end of the contract. The Customer may also request deletion of data at any time by writing to rgpd@hirify.fr.
Part D · General provisions
17. Confidentiality
Each party keeps confidential the non-public information of the other party that it learns in connection with the contract, during its term and for three years after it ends, except where required by law or court order.
18. Liability
Each party is liable for direct and foreseeable damage caused to the other party by a breach of its obligations. Indirect damage is excluded, notably loss of revenue, customers or reputation. Hirify's total liability, for all causes combined, is capped at the amounts actually paid by the Customer for the Service during the 12 months preceding the event giving rise to liability. These limitations do not apply in the event of gross negligence or willful misconduct, personal injury, or other cases where the law excludes them. The Customer remains solely responsible for the hiring decisions it makes and for informing the people whose interviews it has recorded.
19. Force majeure
Neither party is liable for a failure resulting from force majeure within the meaning of Article 1218 of the French Civil Code. The affected obligations are suspended for the duration of the impediment; if it lasts more than 30 days, either party may terminate the contract without compensation. This clause does not release the Customer from paying sums due for the period already elapsed.
20. Changes to the Terms
Hirify may update the Terms. Any material change is notified to the Customer by email or in the application at least 30 days before it takes effect; a Customer who refuses it may terminate at no cost before that date. The applicable version is the one in force on the relevant date, shown at the top of the page.
21. Assignment
Hirify may assign the contract as part of a merger or a sale of its business or shares, informing the Customer. The Customer may not assign the contract without Hirify's prior written consent.
22. Governing law and jurisdiction
The Terms are governed by French law and written in French; in case of translation, the French version prevails. The parties seek an amicable solution before any action. Failing that, any dispute relating to their formation, performance or interpretation falls within the exclusive jurisdiction of the courts within the jurisdiction of the Lyon Court of Appeal, notwithstanding multiple defendants or third-party claims.
23. Contact
Commercial and contractual questions: contact@hirify.fr. Data protection: rgpd@hirify.fr.